Privacy Policy

1. Introduction

FAIRNEFT FUND TECH PRIVATE LIMITED (“Fairneft”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and disclose it, and the choices and rights available to you when you visit our website, contact us, submit an enquiry, use our services, or communicate with us through WhatsApp or other channels.

By using our website or providing information to us, you acknowledge that you have read this Privacy Policy. If you do not agree with this Policy, please do not submit personal information through our website or services.

2. Information We May Collect

Depending on how you interact with us, we may collect the following categories of information:

• Contact information: name, mobile number, email address, communication address and other contact details.
• Enquiry and service information: details you provide when you request information, submit a lead, seek assistance or express interest in a financial product or service.
• Financial information: where relevant to a requested service, information such as employment or business details, income range, loan requirement, existing financial obligations and other information you voluntarily provide for an enquiry or application.
• Identity and supporting documents: documents or details that you choose to submit for verification or processing, where applicable and required for the service requested.
• Partner or vendor information: business name, contact details and information required to manage partner/vendor relationships and submitted leads.
• Technical information: IP address, browser type, device information, pages visited, access times and basic website usage data.
• Communication information: messages, feedback, support requests and communications exchanged with us, including through WhatsApp, email, telephone or website forms.

Please provide only information that is accurate and necessary for your enquiry. Do not share passwords, PINs, OTPs or other confidential authentication credentials with us.

3. How We Collect Information

We may collect information:

• Directly from you when you fill out a form, submit an enquiry, request a callback or contact us.
• When you communicate with us through WhatsApp, telephone, email or other communication channels.
• When an authorised business partner or service provider shares information in connection with an enquiry or service you have requested, where permitted.
• Automatically through website logs, cookies and similar technologies.

4. How We Use Your Information

We may use the information collected for purposes including:

• Responding to your enquiries and providing information about our services.
• Assessing, coordinating or facilitating the service or financial-product enquiry initiated by you.
• Creating and managing enquiry, lead, customer, partner or vendor records.
• Communicating with you about your enquiry, its progress, documents or related service updates.
• Sending service-related notifications, confirmations and important updates.
• Improving our website, services, customer experience, security and internal processes.
• Preventing misuse, fraud, unauthorised access or other unlawful activity.
• Meeting applicable legal, regulatory, audit and compliance requirements.

We will not use your personal information for a purpose materially different from the purpose for which it was collected without providing appropriate information or obtaining consent where required by applicable law.

5. WhatsApp and Meta Business Platform

We may use the WhatsApp Business Platform and related services provided by Meta Platforms, Inc. or its affiliates to communicate with you. If you provide your mobile number or contact us through WhatsApp, we may use that channel to respond to your enquiry and send relevant service-related communications.

Your use of WhatsApp is also subject to WhatsApp’s own terms and privacy policy. WhatsApp and Meta process information in accordance with their applicable terms and policies. We do not control the privacy practices of WhatsApp or Meta.

You may contact us using the details in the Contact Us section if you wish to raise a privacy concern or request that we stop sending non-essential communications through a particular channel. Opting out of certain communications may affect our ability to provide updates through that channel.

6. Sharing and Disclosure of Information

We do not sell your personal information. We may share information, to the extent necessary and permitted by applicable law, with:

• Financial institutions, lenders or other service providers relevant to the enquiry or service you have requested.
• Our authorised business partners, vendors or representatives involved in handling or processing your enquiry.
• Technology, hosting, communication, analytics and support providers who help us operate our website and services.
• WhatsApp, Meta or other communication platforms when you use those channels to interact with us.
• Government authorities, regulators, courts or law-enforcement agencies where disclosure is required by law or necessary to protect legal rights.

We expect service providers and authorised recipients to handle information appropriately and only for legitimate purposes connected with the services they provide or the enquiry you have initiated.

7. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse. These measures may include access controls, secure hosting, restricted permissions and operational safeguards.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. You should take care when sharing information online and notify us promptly if you believe your information has been misused in connection with our services.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including responding to enquiries, providing requested services, maintaining business records, resolving disputes and meeting applicable legal or regulatory requirements. When information is no longer required, we will take reasonable steps to delete it or securely dispose of it, subject to applicable retention obligations.

9. Your Choices and Privacy Rights

Subject to applicable law and verification of your identity, you may contact us to request access to, correction of or deletion of personal information that you have provided to us. You may also raise an objection or concern about the way your information is being used.

Some information may need to be retained where required by law, for legitimate record-keeping, to resolve disputes or to establish, exercise or defend legal claims. We will inform you if a request cannot be fully actioned and explain the reason where appropriate.

10. Data Deletion Requests

If you want to request deletion of personal information held by FAIRNEFT FUND TECH PRIVATE LIMITED, email us at info@fairneft.in with the subject line “Personal Data Deletion Request”. You may also call us at +91 95503 02516.

Please include your name, registered mobile number or email address and enough information for us to identify the relevant record. We may request reasonable verification before processing your request. We will review and respond within the period required by applicable law. Information that we are legally required to retain may not be deleted until the applicable retention period has ended.

11. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support website functionality, remember preferences, understand website usage and improve performance. You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

12. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, platforms or services. Those third parties operate under their own privacy policies and terms. We are not responsible for their content, security or privacy practices. We encourage you to review the relevant policies before sharing information with them.

13. Children's Privacy

Our website and services are not intended to solicit personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate steps in accordance with applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology or applicable legal requirements. Any updated version will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

15. Contact Us

If you have any questions, concerns, complaints or requests relating to this Privacy Policy or the handling of your personal information, you may contact us using the details below: